"Customers need to interact with your product--make those interactions as human friendly as possible."
Whether you're making wearables, IIoT, medical devices, or anything else, it's likely you're making it in service of other people. Rachel Aronchick and Kathryn Mizuchi from UL give an introduction on what sort of considerations need to be made when making products that will be used by others. Called Human Factors Engineering, this subset of design forces product designers to understand how a consumer experiences their product, so that they can be the best on the market.
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